Shipping policy
This Shipping policy provides detailed information about order processing, delivery timeframes, shipping methods, and customs procedures for all destinations we serve. We are committed to delivering your order as efficiently and reliably as possible.
Processing time
Orders are processed within 24 to 48 hours, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and estimated delivery date.
Shipping origins and destinations
Shipments originate from fulfillment locations in Europe. Orders containing multiple items may ship separately based on product location.
We ship to destinations in Canada, Singapore, Switzerland, and the United Kingdom.
Shipping to the United States is currently unavailable.
Delivery timeframes
Europe: 3 to 4 business days
North America and Asia: 5 to 7 business days
Actual delivery times may vary depending on location, carrier performance, weather conditions, or customs clearance.
Shipping methods
We partner with global carriers, FedEx and DHL, to ensure fast and reliable delivery. The carrier is automatically selected at checkout based on the most efficient service available for your destination.
Shipping rates
Shipping rates are flat rate, determined by destination, and calculated during checkout.
Canada standard shipping $63 CAD
Complimentary shipping on orders over $2,800 CAD
Singapore standard shipping $58 SGD
Complimentary shipping on orders over $2,600 SGD
Switzerland standard shipping CHF 23
Complimentary shipping on orders over CHF 1,600
United Kingdom standard shipping £22
Complimentary shipping on orders over £1,500
Complimentary shipping thresholds are calculated on the order subtotal after discounts have been applied.
Order tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number, a direct tracking link, and your estimated delivery date. Please allow up to 24 hours after dispatch for tracking updates to appear.
Customs, duties, and import fees
Orders may be subject to import duties, taxes, and clearance fees imposed by the destination country. These charges vary by jurisdiction and are determined by local customs authorities.
Purchases shipped to Canada, Singapore, Switzerland, and the United Kingdom do not include applicable import duties and taxes. A carrier advancement fee may also apply for the collection and remittance of these charges. The carrier or your local customs authority will contact you before delivery to arrange payment.
Customs thresholds and import processes vary by country, and we recommend checking with your local customs office before placing an order. Customs processing and clearance procedures are outside our control and may extend the estimated delivery timeframe.
Undeliverable or delayed shipments
Please ensure that your shipping address is complete and accurate. MODHAUTE is not responsible for delays or losses resulting from incorrect or incomplete addresses, carrier errors, customs holds, weather conditions, or other circumstances beyond our control.
If your package is significantly delayed or shows no tracking updates for more than seven days beyond the estimated delivery date, please contact us at customercare@modhaute.com. We will work with the carrier to resolve the issue as quickly as possible.