Return and refund policy
We want you to be fully satisfied with your MODHAUTE purchase. This Refund policy explains the conditions under which returns and refunds may be requested and processed. By placing an order, you acknowledge and agree to the terms set out below.
Return window
We offer a 14-day return period. You must submit your return request within 14 days of receiving your item. Requests made after this period cannot be accepted.
Eligibility for returns
To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn or unused, with all original tags attached, and returned in the original packaging. Proof of purchase is required for all return requests.
Initiating a return
To begin a return, please contact us at hello@modhaute.com. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
You may contact us at any time with questions regarding returns at hello@modhaute.com.
Damaged, defective, or incorrect items
Please inspect your order promptly upon delivery. If an item arrives damaged, defective, or incorrect, contact us immediately so that we can review the issue and resolve it appropriately.
Non-returnable items
We do not accept returns on sale items or gift cards. All other new, full priced merchandise may be eligible for return if it meets the conditions outlined in this policy.
European Union cooling off period
If new merchandise is shipped into the European Union, consumers have the right to cancel or return their order within 14 days of delivery for any reason and without providing justification. Items returned under this right must meet the same eligibility conditions described above: unworn or unused, with tags attached, and in the original packaging, accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, a refund will be issued automatically to your original method of payment within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@modhaute.com.