Warranty and product care
MODHAUTE is committed to offering high-quality, authentic luxury handbags and accessories. All products sold on our website are guaranteed to be genuine and sourced through trusted suppliers. Because MODHAUTE operates as an independent retailer and is not an authorized dealer of the brands offered, manufacturer warranties or brand-specific repair services may not apply to purchases made through our store.
Unless otherwise stated, products sold by MODHAUTE do not include a manufacturer’s warranty. Any warranty or service inquiries related to a brand’s official policies should be directed to the brand directly, and acceptance of such requests is solely at the brand’s discretion. MODHAUTE cannot guarantee eligibility for manufacturer repair, replacement, authentication documentation, registration, or other brand-provided services.
We carefully inspect all items prior to shipment to ensure they meet our quality standards. If you believe your item is defective upon arrival, please contact us at hello@modhaute.com so we may review the issue. Concerns must be reported promptly and will be evaluated in accordance with our Return and refund policy.
To help preserve the condition and longevity of your luxury item, we encourage proper care and storage. Materials such as leather, suede, exotic skins, metals, and coated fabrics may naturally age or react to environmental conditions over time. This natural wear is not considered a defect.
If you have questions regarding the condition, authenticity, or care of any item offered by MODHAUTE, you may contact our customer service team for assistance.